Cycle Stop Service Recommendations

We want your experience in our service department to be an enjoyable one. Please do not hesitate to contact us with any questions you may have and here is some information that answers some of our most frequently asked questions.

During the busy riding season, it is not uncommon for our next available appointment to be 10-14 days away. Please keep this in mind when calling to schedule your service. We will do our best to accommodate your service needs in the most timely fashion possible.
It is our standard procedure to complete a walk-around at the time that you drop off your vehicle. This allows us to ensure the unit is returned to you in the same condition it was dropped off in as well as to point out any additional safety or performance concerns we may spot. This process as well as repair order write up and review can take some time, please allow yourself 5-10 minutes when you arrive for drop off. Additionally, dropping off the evening before your appointment will allow us to properly dispatch your vehicle for the next day's work in a timely fashion. Our technicians start their days early and we like to have their work all lined up for them so we can get your vehicle back to you as soon as possible.

We will provide a good faith estimate on the repairs you request when you drop off your vehicle, taking into consideration the condition of the vehicle as well as the nature of repairs requested. An estimate is just that, an "estimate only" and should not be construed as a definite price. Unfortunately we cannot always provide an estimate and in those cases, we will work with you to establish a budget for requested repairs.

Our service separtment is a high volume shop and we receive a high volume of calls daily. In order to avoid extended periods of being on hold and confusion over repair status, we urge you not to call and check the status of your vehicle unless a member of our service staff has left a message or asked you to do so. We promise to be in touch with you as soon we have information to share including recapping completed repairs, parts order status and/or additional required repairs.

We will perform the work requested on your signed work order (see esimates section above). If the vehicle requires additional work we will contact you for pre-approval before completing the added repairs. Your prompt response will help us keep on schedule and is very much appreciated.

We use standard pricing on most preventative maintenance and standard repair tasks. Customization jobs, performance work and insurance repairs are not restricted to “flat rate” billing and in some cases will be billed the hourly rate for the amount of time our certified technicians spend on the repairs.

When you arrive for pick-up, a service team member will review your bill with you. We will return any take-off parts to you that you have requested. We ask that you review the vehicle and repairs made prior to leaving the dealership in order to address any questions and/or concerns you may have.

We know that upstate New York has a shorter riding season than we would like therefore we strive to get your vehicle back to you within 24 hours of your scheduled service appointment for most repairs and preventative maintenance services. Unfortunately, part availability/backorders, personnel emergencies and several other factors are out of our hands. Please be patient as we work diligently to get you back on your ride!

We have a great team of factory certified and trained technicians. We are confident of their skills and the services we provide to you. We stand behind our work and encourage you to contact us with any concerns you may have. All reasonable concerns will be promptly addressed as we strive to “make it right!” there are some cases in which we reserve the right to provide no guarantee including:

  • Vehicles that are 10 + years old (does not refer to service items such as tires, batteries, fluids)
  • Performance work.
  • Repairs made with parts not provided by the dealership.
  • Electronic repairs.
  • Highly modified vehicle
  • Vehicles where suggested repairs were declined

In the case where we do not provide a guarantee on the work performed, we will inform you before repairs are made.

As always we appreciate your business and sincerely look forward to helping you keep your motorcycle, ATV or scooter road ready!

Ethanol was originally mixed with gasoline to provide a cleaner burning fuel. Currently, E10 is the most common blend of ethanol (10% by volume) and gasoline (90% by volume).

In January 2011 the EPA granted permission for E15 (15% ethanol and 85% gasoline) in the use of certain vehicles, but only if waiver conditions are met that were established in March of 2009. *

Ethanol typically contains about 5% water. This has been noted to cause issues in components such as carburetors, fuel pumps and fuel injection systems.

Vehicles that are not approved for the use of E15 are as follows: *

  • All motorcycles.
  • All vehicles with heavy-duty engines, such as school buses, transit buses, and delivery trucks.
  • All off-road vehicles, such as boats and snowmobiles.
  • All engines in off-road equipment, such as lawnmowers and chain saws.
  • All MY2000 and older cars, light-duty trucks, and medium-duty passenger vehicles (SUVs).

The use of E15 in motorcycles, or any other vehicle that is not approved for its use, can result in issues such as; rapid wear of gaskets, o-rings, hoses, plastic engine components and gas tanks.

Vehicles approved for the use of E15 (meeting waiver conditions): *

  • Flexible-fuel vehicles (FFVs).
  • MY2001 and newer cars.
  • MY2001 and newer light-duty trucks.
  • MY2001 and newer medium-duty passenger vehicles. (SUVs).

Fuel additives can help combat the issue of faster wear in components for engines not approved, but caution must be used. In some instances they can cause more damage.

Ask your service consultant or parts consultant for recommended fuel additives that can be used.

* For more information on E15, please see //www.epa.gov/otag/regs/fuels/additive/e15/

Extended service plans are usually offered when you buy a new vehicle, if you decline to purchase an extended service plan at this time then you still have the option to buy one later on. Extended warranties offer a few things that factory warranties won't cover, such as optional tire and wheel coverage.

When you hit a pothole and need to get your bike to a shop there are usually a few costs that build up rather quickly. Things like a tow truck, new tires and/or new rim, rental costs, and sometimes lodging and meal expenses while you wait for the bike to be repaired are examples of some out of pocket expenses you might incur. The optional tire and wheel coverage that extended warranties offer could help you with all of these expenses, unlike your standard factory warranty coverage.

Extended warranties will also continue to cover mechanical issues once your factory warranty has expired for up to 7 years (based on what coverage options you purchase), but it is crucial that you maintain your vehicle to factory specifications by having regular maintenance performed by verified service centers.

If the vehicle isn't new when you purchase it, you still have the option to apply an extended warranty to the used vehicle. For more information on extended service plans, please feel free to call us at (585) 424-2120.

If you don't have an owner's manual, you should get one! The owner's manual for your bike/ATV/scooter contains a lot of important information that could be right there at your finger tips, everything from tire pressure to maintenance schedules for regularly needed services and so much more!

Our parts and accessories department would be happy to order one for your specific bike. Or if you prefer, contact our service department for recommended maintenance intervals.

When breaking in a new unit it is very important to get the break-in service performed, skipping services is not good for the unit and may cause issues down the road, such as leaks, broken bolts or poor performance. These problems often cost more to repair than the preventative maintenance! remember motor oil is cheaper than engine work!

New vehicles have factory warranty, however it is your responsibility as an owner to complete preventative maintenance service, which will also maintain your warranty coverage.

Maintance for your bike!!

When your fuel milage starts dropping off take a look at your air cleaner. Alot of folks service their own bikes. If you do take the time to clean or replace your air cleaner (usually every 10K). don't forget to lube and adjust your cables, primary chain and final drive belt or chain. The more you take care of your Harley-Davidson®, Honda, Kawasaki, Yamaha the more miles of enjoyment you will have.

While we don't discourage customer's from working on their own bikes, please do the job properly. To save yourself headaches in the future, please do not use wire nuts & duct tape as a permanent electrical repair. Take the time to solder wires together and apply a heat shrink over the repair. We see this type of repair all too often and the customers just doesn't understand why they are having concerns.

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