We want your experience in our Service Department to be an enjoyable one. Please do not hesitate to contact us with any questions you may have and here is some information that answers some of our most frequently asked questions.
Appointments: During the busy riding season, it is not uncommon for our next available appointment to be 10-14 days away. Please keep this in mind when calling to schedule your service. We will do our best to accommodate your service needs in the most timely fashion possible.
Dropping Off Your Vehicle for Service: It is our standard procedure to complete a walk-around at the time that you drop off your vehicle. This allows us to ensure the unit is returned to you in the same condition it was dropped off in as well as to point out any additional safety or performance concerns we may spot. This process as well as repair order write up and review can take some time, please allow yourself 5-10 minutes when you arrive for drop off. Additionally, dropping off the evening before your appointment will allow us to properly dispatch your vehicle for the next day's work in a timely fashion. Our technicians start their days early and we like to have their work all lined up for them so we can get your vehicle back to you as soon as possible.
Estimates: We will provide a good faith estimate on the repairs you request when you drop off your vehicle, taking into consideration the condition of the vehicle as well as the nature of repairs requested. An estimate is just that, an "ESTIMATE ONLY" and should not be construed as a definite price. Unfortunately we cannot always provide an estimate and in those cases, we will work with you to establish a budget for requested repairs.
Status Updates: Our Service Department is a high volume shop and we receive a high volume of calls daily. In order to avoid extended periods of being on hold and confusion over repair status, we urge you not to call and check the status of your vehicle unless a member of our service staff has left a message or asked you to do so. We promise to be in touch with you as soon we have information to share including recapping completed repairs, parts order status and/or additional required repairs.
Repair Authorization: We will perform the work requested on your signed work order (See Esimates section above). If the vehicle requires additional work we will contact you for pre-approval before completing the added repairs. Your prompt response will help us keep on schedule and is very much appreciated.
Billing: We use standard pricing on most preventative maintenance and standard repair tasks. Customization jobs, performance work and insurance repairs are not restricted to “flat rate” billing and in some cases will be billed the hourly rate for the amount of time our certified technicians spend on the repairs.
Picking Up Your Vehicle: When you arrive for pick-up, a service team member will review your bill with you. We will return any take-off parts to you that you have requested. We ask that you review the vehicle and repairs made prior to leaving the dealership in order to address any questions and/or concerns you may have.
We Understand! We Ride Too!!: We know that upstate New York has a shorter riding season than we would like therefore we strive to get your vehicle back to you within 24 hours of your scheduled service appointment for most repairs and preventative maintenance services. Unfortunately, part availability/backorders, personnel emergencies and several other factors are out of our hands. Please be patient as we work diligently to get you back on your ride!
Guarantees: We have a great team of factory certified and trained technicians. We are confident of their skills and the services we provide to you. We stand behind our work and encourage you to contact us with any concerns you may have. All reasonable concerns will be promptly addressed as we strive to “Make it Right!” There are some cases in which we reserve the right to provide no guarantee including:
- Vehicles that are 10 + years old (Does NOT refer to service items such as tires, batteries, fluids)
- Performance work
- Repairs made with parts NOT provided by the dealership
- Electronic repairs
- Highly modified vehicles
- Vehicles where suggested repairs were declined
In the case where we do not provide a guarantee on the work performed, we will inform you before repairs are made.
As always we appreciate your business and sincerely look forward to helping you keep your motorcycle, ATV or scooter road ready!
MAINTANCE FOR YOUR BIKE!!
When your fuel milage starts dropping off take a look at your air cleaner. Alot of folks service their own bikes. If you do take the time to clean or replace your air cleaner (usually every 10K). don't forget to lube and adjust your cables, primary chain and final drive belt or chain. The more you take care of your bike the more miles of enjoyment you will have.
While we don't discourage customer's from working on their own bikes, please do the job properly. To save yourself headaches in teh future, please do not use wire nuts & duct tape as a permenant electrical repair. Take the time to solder wires together and apply a heat shrink over the repair. We see this type of repair all too often and the customers just doesn't understand why they are having concerns.
FBI Drop Seat - for the inseam challenged shortfolks - drops the seat 2" (Dressers only)