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| Below you will find what some of our customers say about our dealership.
To add a testimonial of your own, submit it on the Customer Survey page.
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"Jim the sales manager,was very helpful, and willing to take the time to answer all my questions about my purchase.I could not be happier with my 2010 super glide custom. thanks jim."
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| By: scott rochester,NY |
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"This spring ,I decided that I would like a larger motorcycle, I had a very nice Triumph but needed a more comfortable and larger bike for longer trips. I went to Cycle Stop and met Jim McDaniel and we made a good deal for both of us on a new Ultra Classic. Mario gave me the orientation on how to operate this beautiful H-D. He made sure I understood all the workings and was comfortable with the operation before I left the store. Many thanks to Jim,Mario,Dick,Judy and the rest of the team at Cycle Stop."
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| By: Dennis Phelps,NY |
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"Bought a new 2007 Kawasaki,great salesman,great buying experience! Plus the Service has been what else GREAT!
Bob Clise, Geneva, New York "
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| By: Robert Geneva,NY |
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"Just had my Ninja services and not only was the turnaround on the repair within 24 hours but it was done to perfection. Props to Cycle Stop for making this a breeze"
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| By: Timothy Fairport,NY |
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"This recent purchase marks the 10th motorcycle for me. That is to say I have a good amount of motorcycle dealership interaction. The sales staff take their time to answer questions and illustrate further to clarify any outstanding concerns. No pressure rather an easy environment to look and just get comfortable. That alone will make your purchase experience a very positive one ! Parts staff are prompt and have the time tested experience to know what you may not know to assure the best fit the first time around. No repeat back to the store because of improper purchase. I definately enjoy the accessory department inside also. There is a nice assortment of Harley garb for all ages and styles to fit nearly every type of rider. From hard core to the suttle.
Being new to Harley, I am very pleased with the purchase thus far knowing that I am being supported by such a knowledgable staff from all aspects of my riding experience.
Thank you Cycle Stop for making my riding that much more enjoyable! "
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| By: Shawn Rochester,NY |
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"I would not deal with any other dealership. These guys and Gals are top-notch professional in every way.
I have purchased both of my rides from Matt in Yamaha sales, and gotten :Red Carpet" treatment each time. Don't waste your time somewhere else!"
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| By: Dale Rochester,NY |
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"After my initial purchase of a Keeway 250cc at CycleStop, (Which, incidently was a great experience) I soon found myself longing for a larger more powerful bike. Matt helped me through my indecision and choice-making, which resulted in my Final Choice...a Yamaha V-Star 650.
I absolutely LOVE this bike, and I thank Matt for helping me make a choice that was right for my income, skill and needs.
The Service Department always goes the full mile in every way, and it's good to know their expertise is backing up my purchase.
You can buy "cheaper" but in the long run "cheap" can't hold a candle to knowledge and competence, both of which this dealership has in every way.
Just ask around and you'll find out that CycleStop is the most respected and most often chosen dealership in the area."
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| By: Dale Rochester,NY |
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"I bought my husband an electra glide for his 50th. Jim was incredibly patient with all of my questions and accommodated us when our bike didn't come in on time-since Harley's production schedule has been cut. We wound up getting the ultra instead of the classic and are very pleased with the bike!!!"
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| By: Anonymous Macedon,NY |
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"Recently my ignition module went. As my bike is my sole means of transportation this was a big problem for me. Joe in service, understood the issue and got me back on the road till the part came in. Losing my bike, even for a day, is a major problem. When the part finally came in, Joe got the bike in the shop and I was back on the road in an hour. That's old-school service. Thanks Joe."
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| By: Anonymous Rochester,NY |
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"I have personal bought numerous parts from your dealer ship and every time I get it faster than if I had orderd it online and best of all there is no shipping to pay! Your sales staff are always helpful with all my dirt bike questions and needs."
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| By: Jeffrey Caledonia,NY |
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"Traded in my 08 Sportster on an 09 Fat Bob,right off the truck.Jim M was great as was Mario.Service department is A-1.I'll be a loyal customer for years to come."
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| By: Anonymous rochester,NY |
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"Rochester Harley Davidson has been a great experince I would highly recommend them to anyone"
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| By: Anonymous Geneva,NY |
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"Best buying experience I have had in a long time.
My salesperson Matt guided my through the whole process, which was effortless.
One word of advice: Buy one size/model bigger than you think you can handle!"
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| By: Dale Rochester,NY |
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"My salesman James was great to deal with, Had the bike I wanted and we made a quick deal without any issues. I now refer my friends to buy at cyclestop "
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| By: Howard Avon ,NY |
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"I tried to purchase a Harley from Cycle Stop 3 prior times and could never get the right numbers which pushed me to a competitor to buy a metric bike. I went in this time and gave it one more shot. Andy was great. He told me he would do everthing he could to make the 4th time a charm and he made good on it. He showed me all the bikes and stayed with me while I struggled with a decision on which bike to purchase. He made me a good deal and I finally got my Harley. I had a problem with an oil leak the day I picked it up, the service department got me right in and got it fixed while I waited. I order parts and they came in the next day. This has been a great experience. Thank you Andy and everyone and Cycle Stop."
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| By: David Rochester,NY |
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"I have had a great experience with cycle stop. Both the Bike a xl1200r and the staff have been absolutley fantastic. They always have time for my questions, do not try to oversell, and dont dismiss me because I wanted a sporty.
This Dealership ROCKS ! "
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| By: Chris Seneca Falls ,NY |
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"always waited on quickly and service manager is always ontop of his game tech always roadteseted my bike and always wipes her down cycle stop is a class act
will buy my next harley there"
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| By: TOM rochester,NY |
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"Just to let you know that Jay in service is 5 star. Very custromer oriented and helpful."
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| By: Paul rochester,NY |
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"Jimmy Mac had me sold when I left there last summer. Very knowledgeable and a keen eye for detail. So when spring came this year, It wasn't about putting me on a bike and getting me out the door-but IN the right bike for me. I had my bike with add ons in less than a week. No small feat because my parts were not easy to find. Jim went out of the store to get them for me and lost who knows how much in sales for himself? In this day and age it's great to have a salesman that puts his customers first. Thanks Jim! I love my new FAT BOB!
Mike D"
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| By: Mike Rochester,NY |
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"I have had nothing but great service from everyone at the store. The service dept has been great putting on all my add ons during the winter months. You guys are awesome.
Thanks"
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| By: David Rochester,NY |
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"Jim in sales really knows his stuff. Had a hard time picking out the right bike and he made my decision process eaiser than I thought. Tim in parts is a walking catalog AWESOME . I liked the dealership so much I sold 5 bikes to friends of mine because of Gary and his team keep up the great work."
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| By: Tango Webster,NY |
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"Just EXCELLENT in all respects to sales, customer service, part selection and Harley Davidson support. NO question too small or large with Cycle Stop staff not have or get for you.I bought my first bike there and my second for the above reasons! VERY time I go there, friendly, helpful not to mention the hot coffee! Great dealer & support staff. Thanks Jim, my sales person for the ride of my life! "
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| By: Bill Ontario,NY |
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"I live over 4 hours from Rochester Cycle Stop and have been back twice to buy new Harleys and that pretty much speaks for itself. My first experience with Cycle Stop was when I purchased my 2006 Lowrider and Jim in sales and Kathy in parts impressed me with their professionalism and can do attitude. My second purchase was a 2008 Street Glide (Sweet Glide) Jim was once again patient, knowledgeable and friendly. I felt really comfortable dealing with your dealership especially Jim Mc Daniels. Thanks Neil"
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| By: Neil Greenfield Center,NY |
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"Looks like the old man was right! "Come get me when you get a real bike!" I thought he was nuts! Turns out he was right all along. Should have known better than to doubt a member of the "Greece Gully Jumpers"! I grew up with stories about Harleys. My grandfather and father raced back in the forties and they knew what a bike should sound like. Now I do too. Thanks Jim to you and everyone at Cyclestop for making a lifelong dream come true! I'll see you at the 1K check up!
Now tell me about that dyna glide........LOL!
Mark Cooper
2005 XL1200 Custom
Ps-the wife says thanks, I'm in alot better mood now!"
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| By: Mark Holley,NY |
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"Early this summer, I decided to fulfill a lifelong dream of purchasing a Harley Davidson; more specifically a 2007, Softail Deuce. I found one locally but the color just didn’t work for me and the dealer didn’t offer an alternative plan. So I did a search on the Internet and found the Cycle Stop in Rochester. After exchanging a few emails with Jim McDaniel, he told me that they had two in stock and I could have my choice of either. On July 13, 2007, I visited the store and met Jim. Not only is he thoroughly knowledgeable of the products they offer, he is a true gentleman and took the time and effort to make me feel completely at ease. He even wheeled the bike outside so I could see how the paint looked in the sunlight. The price they asked was more than fair and Jim even arranged to have it delivered to my house in a timely manner. I received the Deuce July 27, 2007. It was delivered in a covered trailer in perfect condition. The fellow who made the delivery was Mario from their service department. He too is a fine fellow and took great pains to make sure that the delivery process went smooth as silk. I can’t say enough about the Cycle Stop and would recommend the store and more importantly, their staff to anyone."
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| By: Mike Liverpool,NY |
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"Matt & Dick are great, they always go above and beyond to make each customer feel special. Ryan and the boys in service are top notch. I am on my 3rd vehicle purchse from Cycle Stop and will continue to shop and support my local dealership."
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| By: Joseph G Rochester,NY |
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"Great people to deal with thanks you."
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| By: Anonymous hilton,NY |
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"We bought our Harley Road King from you last Aug. with no problems....the sale department was great....have used the service department on my Yamaha v-star before and also was great....Overall both the Harley and the Yamaha sides have been great to work with...."
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| By: Kevin rochester,XX |
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